1STec 10m Black Virgin Media Quick Fit Male Push on to Female F-connector Isolator IEC Gold Plated Extension Cable with Clips for V6 TIVO Set Top Box or VIVID Fibre Super Hub Broadband Modems 10 Metre
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dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre
How to set up Virgin TV | Virgin Media Help
Scroll to the HDMI port you connected the cable to. You should see a welcome screen, then the Virgin Media start up screen. Hopefully everything goes smoothly, but if we can’t switch your landline number by the day we’ve told you, you may be entitled to compensation if it’s delayed beyond one working day. As long as your WiFi Pod is plugged in and Connected to your Hub (The light on the Pod is off), the super-smart Connect app should automatically find the WiFi Pod.
I'm currently having the same issue, my Coaxial cable was damaged and has left me with no internet at all. I called the support team and was advised that Virgin does not replace these cables and I would need to do it myself.
Replacement coaxial cable / isolator cable - Virgin Media
If you need to replace an existing TV box, follow the steps below to help you disconnect and return the existing TV box and connect the new TV box.Yes they look similar. I didn't know it was just a coaxial cable... feel rather daft now! I always assumed Virgin Media cables were fairly specific and were crimped with a tool as they feel robust. VM use RG-11 Snap 'n Seal connectors (SNS11QS to be precise), you need tooling to fit these so go for a decent quality F connector and you should be fine.